I received this classic phishing attack email today and it managed to slip through my anti-spam system. It’s an ill wind that blows no-one no good, so I thought I’d showcase it here in the hope of helping you recognise and avoid such attacks. Click on any of the images to see them full size.
The innocuous looking message just makes you want to rush and login to your PayPal account, but as soon as you do, the attacker will have your login credentials and will no doubt promptly empty your account. Now, let’s take a closer look at that URL.
By hovering the mouse over the link, Outlook pops up a little help balloon that shows the actual destination of the link instead of the display text. As you can see, that’s not a PayPal address. The alarm bells should be sounding at this point. This is the classic phishing scam, which works by concealing the destination of a hyperlink behind innocent-looking display text. It is the least sophisticated of the phishing attacks but easiest to construct, therefore probably the most common, but also easiest to detect. A slightly more sophisticated version is to link directly to an IP address instead of a domain name, which looks less obvious. Never follow a link that goes directly to an IP address, unless you know what/where/who that address is.
What is also worth noticing is that Outlook has blocked download of the image.
A look in the HTML source of the message reveals that the sender has attempted to link to PayPal’s logo:
Outlook blocks this type of reference because it could be used as web beacon, wich could be considered an invasion of privacy. When the image beacon is downloaded from the server, the server can sometimes work out who you are and record the fact that you downloaded the image. This is usually used by advertisers to analyse your browsing habits, but could be used by a malicious email to verify whether the email was delivered and opened, which could then result in a more targeted attack (in this case, the creator of the message was just too lazy to embed the logo image in the email message). This clearly demonstrates the benefits of a multi-layer defence-in-depth security strategy. Although this message was able to slip through my anti-spam filter, Outlook still had a part to play in protecting me.
This one is absolutely priceless. I wish I had the comic genius of this self-confessed prankster from Australia…
Man tries to pay bill with spider drawing
TiGra Networks has been working with Chequers Youth Facility (a charitable youth organisation based in Aberdare) to deliver a new IT suite for the young people of the town. The project consisted of a network server and new PCs, plus a web content management system enabling the young people to create and publish their own web content in a supervised environment.
The server is equipped with Small Business Server 2008 released this month, making this probably one of the first installations of SBS 2008 in Wales. TiGra Networks specialises in providing solutions based on Windows Small Business Server for organisations with 5 to 50 computers. TiGra’s founder Tim Long is designated by Microsoft as a “Most Valuable Professional” (MVP) for his expertise with Windows Small Business Server, only two such awards currently exist in the entire UK. Our strong product focus, demonstrated expertise and relationship with Microsoft makes TiGra Networks the sensible one-stop-shop for small and medium business IT solutions in Wales.
The PCs were custom built by TiGra and loaded with Windows Vista Business and Office 2007 Professional, giving the young people access to the very latest multimedia and office productivity software while enabling the centre staff to keep a tight control over network security and monitor usage of the systems. The project includes a sophisticated web content management system so the young people can produce and publish their own web content – but only after it has been approved by a staff member.
TiGra’s industry knowledge and smart thinking saved Chequers over £2,000 off the normal retail prices of the server and the software, enabling them to have much better facilities than their budget would otherwise have allowed. The staff are delighted with their state-of-the-art new IT suite.
Our customer St. David Recruitment Services, based in Cardiff, were interviewed recently by Windows Vista Magazine to get their views on how Windows Vista helps their business every day. The case study appeared in Windows Vista SMB Supplement, which went out to over 200,000 readers as an insert in publications such as Vista Magazine, What Laptop, PC Plus, Computer Arts, 3D World and .NET magazine.
We’ve been deploying Windows Vista since April 2007 and were one of the first IT companies in Wales to do so. We find that many IT companies shy away from new technology, but at TiGra Networks our policy is simple: new technology brings business benefits to our customers. We think it’s our job to be ahead of the curve, so we actively adopt new technology ourselves, in many cases long before it is available for purchase. That way, we get to know the new products and learn how to avoid the common mistakes, so that we’re ready on day one to start getting the business benefits into he hands of our customers. In the case of St. David Recruitment, we were able to leverage the new search technology of Windows Vista in combination with Windows Small Business Server to enhance the way the company matches candidates with job requirements. Vista’s User Account Control means that no-one needs to run with administrator rights any more. That allows us to carefully manage the software installed on each computer, resulting in stable, reliable and responsive systems. Of course, problems still arise from time to time, but our cost effective managed support plan covers all the eventualities. Our proactive server monitoring means that we can usually fix any issues before they become disasters, often before the customer even knows there is a problem.
Our core specialisation is Microsoft’s Windows Small Business Server (SBS), which has been called the “Swiss army knife of business IT”. This world beating network-in-a-box solution provides a solid foundation upon which any business with up to 75 computers can build their systems, at a fraction of the normal cost. SBS includes networking, security, file & print sharing, shared fax, email, intranet web site and features to allow flexible working (e.g. working from home or while travelling). This month (November 2008) marks the release of Windows Small Business Server 2008 and TiGra Networks is already deploying its first installations of that product.
TiGra Networks is a qualified Microsoft Small Business Specialist, meaning that we have passed exams to prove we understand and can deal with the specific needs of the small business. Microsoft recommends using a Small Business Specialist to install and support your Small Business Server network. We also have one of the UK’s two ‘Most Valuable Professionals’ (MVP) awarded for their knowledge of Small Business Server, making us the number one choice for small business computer and communications technology in South Wales.
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Virus warnings are almost always hoaxes. Even if they’re not, forwarding the warning to your friends and colleagues can do more harm than good. My simple advice is this: press delete.
Virus warnings and hoaxes are one particular flavour of chain email. For in-depth information on why you should never forward chain email, see my article from January 2008.
Businesses may be deterred from making investments in technology in the current economic climate, especially those planning to use finance to minimise cash flow impact and spread the cost over the life of the assets. With banks unwilling to lend to each other, let alone small businesses, it may seem like there is no option but to defer technology investment until a sunny day. That would be a missed opportunity though. With the right strategy, many businesses manage to capture market share during times of recession. Investing in technology that can improve productivity and help focus on the most profitable customers and products would be a key factor in that success, yet when things get tough, many businesses make exactly the wrong decision and cut spending on technology that could make them lean and mean.
TiGra Networks has access to a range of buying options that do not depend on banks and therefore are unaffected by the credit crunch. Equipment and systems may be financed at below market rates or purchased as a subscription, enabling you to maintain your competitive edge without destroying cash flow. When combined with our experience and support services, a modest investment in technology can save you money, improve your productivity and help you make more informed business decisions. Don’t just survive the recession – embrace the opportunity to win market share from less forward thinking competitors.
Small Business Server 2008 – the ‘Swiss army knife’ of business information technology, provides your business with a complete technology platform to keep you safe, secure and agile. Request our free brochure Make IT Work For You for a real eye-opener.
TiGra Networks Digital Telephony Systems – We start where most other VoIP providers leave off. Our systems encompass VoIP , computer-telephony integration and the latest digital telephones, least cost call routing, scalable from one to dozens of users and even support out-workers and hot-desking. We could save you as much as 70% on your phone charges while enabling a whole new world of flexibility and integration with your business systems.
LiveCRM.biz – a compellingly affordable customer relationship management solution for businesses of any size, helping you focus on customers, automate your sales, marketing and customer service divisions and quickly pinpoint your most profitable customers and products. Try our free demo and you’ll wonder how you ever got by without it.
TiGra Networks Micro-business Server – enabling micro-businesses and startups to share information, backup up to 10 computers and access documents remotely from anywhere in the world. The bare essential business IT infrastructure shaved down to a market-beating price.
Those are just a few of our key business enablers to help you weather the downturn. Combined with our flagship Eye of the Tiger managed support plan, our service and product portfolio is unbeatable and could make the difference between you merely surviving or prospering.
Act today. Our free Business & Technology Assessment process is your first step in planning to succeed. We’ll help you spot the opportunities and threats, we’ll plan your technology solution and implement everything for you, then we’ll support it and work with you to ensure your systems continue to support your business needs month on month.
TiGra Networks is proud to announce our new joint venture with Master Place Ltd, which we are calling LiveCRM.biz. Based on Microsoft Dynamics Customer Relationship Management, our solution provides a quick and easy way to revolutionise your sales, marketing and customer service.
At TiGra Networks, we believe in walking the talk. We’ve used Microsoft Dynamics CRM in our own business for several years. We’ve steadily built up a solid understanding of the product and what it can do for our customers.
Master Place Ltd specializes in business process and project management. We began our relationship with Master Place Ltd when they contacted TiGra Networks for IT support. We ended up installing and supporting, amongst other things, their CRM system and it soon became clear that we had very complimentary skills portfolios and similar business aims and ethics. We saw the potential in offering hosted CRM to other businesses and the partnership has given rise to our new joint venture, LiveCRM.biz.
Why Hosted CRM?
Primarily, cost and convenience. Hosting the application on our servers offers all the same features of the on-premise edition at a tiny fraction of the outlay. This means that even the smallest business can now afford a best-of-breed customer relationship management solution. We can have you up and running in just a few minutes and we’ll train you to use the system so you can get the most from it.
What if I Don’t Like Hosted Solutions?
No problem. With Microsoft Dynamics CRM and LiveCRM.biz, you have the freedom to choose hosted or on-premise. We can install the solution on your own servers, or we can supply new servers pre-installed and ready to go.
What Does It Do?
Microsoft Dynamics CRM is such a powerful solution that it is not possible to do it justice here, so we recommend that you download the introductory video from the Microsoft web site. In summary, it provides a central database for all of your Sales, marketing and Customer Service information, plus reporting and process automation engines.
Try It for Free
The best way to understand the power of LiveCRM.biz is to try it for yourself. Get in touch and we’ll arrange for you to have access to our demonstration server. If you like what you see, we’ll set you up with your own private system and you then have 30 days to use the system for free. We are sure that once you try it, you’ll want to keep it.
In July 2007, TiGra's founder Tim Long received Microsoft's Most Valuable Professional award for technical excellence and community participation. The MVP award lasts for one year and we're very proud to announce that Tim has been re-awarded for 2008/9, demonstrating a continued commitment to technical excellence and community involvement. Tim's competency is Windows Server System - Small Business Server, there are currently about 55 such awardees worldwide, only 2 in the UK and TiGra Networks has the only one in Wales, so this is indeed a special honour bestowed by Microsoft.
2008 will be an exciting time for SBS MVPs with a new version of Small Business Server 2008 and the introduction of a new product called Windows Essential Business Server 2008, both slated for public availability in the November 2008 timeframe. One of the roles of an MVP is to help Microsoft improve its products and TiGra Networks is actively involved in the pre-release beta testing for Small Business Server 2008.
The term MVP is less familiar in the UK than in the USA, where it is traditionally used in popular sports such as baseball, American football, hockey and basketball. A player will be nominated MVP, meaning Most Valuable Player, either for one specific game or for an entire season or major event such as the Superbowl. The term MVP is, therefore, fairly well established in American culture and Microsoft has borrowed from its popularity for its own way of recognising leaders in the technical community.
Are you making the most of Windows Search? This was one of the most important new features introduced with Windows Vista that can save you a good deal of time. Instead of clicking through layers of folder hierarchy, simply type the filename or a phrase that occurs in your document and Windows will find it for you - even in emails and images! In Windows Vista, just click the Start button (or press the Windows key) and start typing your search keywords. The results are displayed right in the start menu. Tip: you can quickly find and launch programs that way.
For a series of videos about Windows Search, visit the Windows Search 4.0 website.
Exchange mailboxes are never large enough. The upward pressure of the ever-increasing volume of email we deal with is set against the downward pressure from system administrators, as they battle to manage the servers and keep up with storage requirements. The end result is that our mailbox is usually smaller than we would like. It's important to garden your mailbox and keep it below the quota set by your administrator, or your ability to send and receive email could be affected. This is a task that no-one likes doing, but luckily there are some productivity features built into the Office System that can help you keep your mailbox clean and lean - automatically. In brief, here are my recommended strategies.
- Empty Deleted Items and Junk Email folders regularly. The easiest way to ensure that happens automatically is to use Outlook's AutoArchive feature.
- Run AutoArchive on a schedule, at least weekly. Set your retention threshold so that your mailbox is always within quota.
- Be mindful of large file attachments - pay attention to Sent Items.
- Don't use email (and therefore your mailbox) for file-sharing. There are better ways to share files.
It is worth looking at a couple of those strategies in a little more detail.
Auto Archive
Outlook's AutoArchive feature is designed to help you keep your mailbox clean and relevant. Set it up by visiting the Tools | Options menu, Other tab.
When done, be sure to click 
Once configured as above, AutoArchive will move old items from your mailbox on the server to a Personal Store (.pst file)your local hard drive and they will no longer count against your mailbox quota. If you selected the 
option, then your archive folder will show up in your folder list and your archived items will still be accessible, indexed and searchable. However, This means that you must also assume responsibility for backing up the archive file, and you will only be able to access the archived items on the computer where they are stored. There are ways and means to make these files available on other computers, but that's for another article.
I tend to start a new archive folder each year, named 2007 Archive, 2008 Archive, etc and I periodically copy the archive files to a DVD-ROM as a permanent backup.
It is worth changing the default AutoArchive settings on both Deleted Items and Junk Email folders to both shorten the retention period and delete old items rather than moving to the archive. To do this, right-click on the folder, select Properties... then the AutoArchive tab. Configure the Deleted Items folder to permanently delete old items after a few days. Do the same for Junk Email. I typically use about 7 days for this, as shown:
Managing Attachments
One thing that quickly eats up your mailbox quota is file attachments. Each time you send or receive a message with an attachment, the file is stored in your mailbox along with the message. Sent Items is one place where attachments tend to linger unnoticed. Outlook 2007 includes a feature called Search Folders and, by default, comes pre-configured with a Search Folder called Large Mail that will show you all messages larger than 100Kb. That's a bit conservative for my own email usage pattern, but the folder is easily customised with a different threshold by right-clicking and opening Properties...
The search folder is constantly updated by Outlook so you'll always be able to find where those large items are lurking.
Shared Attachments
A second strategy is to avoid putting the file in your mailbox in the first place. If your organisation uses Windows SharePoint Services (WSS) or Microsoft Office SharePoint Server (MOSS) then you can make use of a feature called Shared Attachments. In Outlook 2007, this feature is curiously obscure. After attaching your file, click on the little icon in the corner of the Include pane, shown here.
A task pane will open on the right of your email where you can provide the URL of your SharePoint server and select "Shared Attachments". Outlook creates a Document Workspace on the server and places a link to it in your email, like this one:
This technique not only allows several people to see and collaborate on the same document, it also means you don't need to store a copy of the document in your email. When the recipient opens the email and clicks on the link, they will be taken to the newly-created document workspace.
File Sharing
Finally, if you need to share files with colleagues but don't have access to a SharePoint Server, you have a number of options. consider using Windows Live Messenger (which supports folder sharing) or Microsoft Office Groove 2007. Live Messenger Folder Sharing is suitable for most ad-hoc file sharing needs and is very simple to use. There is also Office Live Workspace which is integrated with Windows Vista and Office 2007. Groove works best when the same set of information needs to be shared with several people. It is ideal for virtual teams or where a workgroup is spread across multiple organisations.
For more information about anything in this blog article, please email Tim Long at TiGra Networks.
Further Reading
Office Systems Blog, 2007 Office System Training Presentations (Manage you Mailbox parts I, II, III, IV, V)
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When choosing an IT provider, ask yourself this question: "Does my IT provider rely on my systems going wrong to make money?". If the answer is "yes" then perhaps you should consider a new IT provider. If your IT provider bills you by the hour, then you probably fall into this category.
Of course, things will always go wrong with IT. Software vendors try to tell us that "it isn't rocket science" and that we can all manage our own IT with ease, but the fact is, successful IT is actually pretty darned close to rocket science. There can be dozens or hundreds of interconnected systems that all have to work correctly.
At TiGra Networks, our aim is to proactively manage our customers' IT so that we minimise faults and down-time. We charge an affordable, fixed monthly fee and try our best to keep your systems going, so there are no nasty surprises and you're never held 'over a barrel' when your systems are down. As part of our standard service, we try to help our customers develop a long term strategy for technology, guiding them to make the right choices that'll result in reliable systems that support the business' processes and practices. IT Companies who still bill by the hour are fundamentally conflicted, since the better the job they do, the less money they will make. Our managed services approach means that it is in our best interests to keep everything working for a fixed regular payment. We believe this business model is fairer to everyone. We get rewarded for doing a good job, while you get reliable systems and predictable budgeting. Which type of relationship do you want with your IT provider?
Oh, and don't forget to look for credentials. We support primarily Microsoft products and we try to build strong links with Microsoft's small business team in Reading, UK. We attend regular seminars and have passed exams to prove we have the skills necessary to support your IT. There is precious little regulation in the IT industry and there are still plenty of 'fly by night' characters out there. We highly recommend looking for the Small Business Specialist 'blue badge' logo as a minimum standard for any IT provider (click the image for more information).
Microsoft formally unveiled its upcoming server solution for small businesses this week and first indications are that the price will be "about the same as the 2003 version". There is no news on upgrade pricing yet and the product release itself is still some months off. Nevertheless, if you are currently using Small Business Server 2003, now is a good time to start planning for an upgrade. You may well need new hardware as the new version requires a 64-bit processor and there are some other significant changes that need forward planning. Talk to us sooner rather than later and we'll help you decide whether and when you should upgrade and plan for it so the transition is as smooth as possible. 
TiGra Networks specialises in supporting Small Business Server and our founder, Tim Long, is one of only 4 "Most Valuable Professionals" with a competency of Small Business Server in the UK, so we are uniquely qualified for the task.
If you're not already using Small Business Server, then you should seriously consider it as your business is missing out on a lot of productivity-boosting features at a seriously reduced price compared to buying all the components seperately. Download our brochure "Make IT Work For You - A 20 Minute Guide for Small Business Owners" and let us give you a free IT Health Check.
If you're interested in the details, you can see Sean Daniel (Product Manager for Small Business Server) discussing the product and demonstrating some of the features here:
SBS 2008 PM Interview and Demo | Media | TechNet Edge
It seems there is an instant messenger virus at large at the moment. The virus sends messages similar to these (the URLs are deliberately obfuscated):
"Hot or Not? hxxp://mymsngallery.my.funpic de/viewimage.php?youremail@someplace.com"
or
"this really looks like you hxxp://mymsngallery.my.funpic de/viewimage.php?youremail@someplace.com"
Opening the page actually calls up an executable file that infects your computer with malware.
5 steps to help avoid instant message viruses
As with most threats on the Internet, you can help keep yourself safe by taking basic precautions. If you know how to avoid e-mail viruses, you'll already be familiar with many of these steps.
- Be careful with links and files in IM. Never click a link or open, accept, or download a file in IM from someone you don't know. If the link or file is in an IM from someone you do know, don't click the link or open the file unless you know what the link or file is and you were expecting it. Contact the sender by e-mail, phone, or some other method to confirm that what they sent was not a virus.
- Update your Windows software. Visit Microsoft Update to scan your computer and install any high-priority updates that are offered to you. If you have Automatic Updates enabled, the updates are delivered to you when they are released, but you have to make sure you install them. For more information, visit the Protect Your PC site.
- Make sure you're using an updated version of your IM software. Using the most up-to-date version of your IM software can better protect your computer against viruses and spyware. If you're using MSN Messenger, upgrade to Windows Live Messenger, which will block attachments that might contain malware and allow you to scan attachments for viruses. For more information, see Windows Live Messenger Overview.
- Use antivirus software and keep it updated. Antivirus software can help to detect and remove IM viruses from your computer, but only if you keep the antivirus software current. There are good antivirus programs that are free for personal non-commercial use, such as AVG Free Edition from Grisoft. If you are a business and required a commercial license, talk to TiGra Networks for advice.
- Use antispyware software and keep it updated. Some IM viruses may install spyware or other unwanted software on your computer. Antispyware software can help to protect your computer from spyware and remove any spyware you may already have. TiGra Networks recommends Windows Defender. Windows Defender comes with Windows Vista. If you use Windows XP SP2, you can download Windows Defender for no charge.
If you suspect you have already been infected by an Instant Messenger virus, then immediately follow steps 4 and 2, above. Then go back and run through the whole list. If you are a business, you should call TiGra Networks straight away for expert advice and to avoid critical data loss and further problems.
One final thing - be very careful about downloading programs that claim to fix your computer. Again and again I see computers infected with multiple so-called anti-spyware cleaners that are actually malicious. You should be suspicious of anything on the Internet that is free - always question the motives. The ONLY free antivirus program that we recommend is AVG Free Edition from Grisoft and the ONLY free antispyware program we recommend is Windows Defender, from Microsoft.
Further Reading
Visit Get Safe Online for more advice on protecting yourself from malicious software.
The 2008 launch wave is gaining momentum. Microsoft announced a few hours ago that both Windows Vista Service Pack 1 and Windows Server 2008 have been released to manufacturing.
Windows Vista service pack 1 will likely impact most users in the short term. At TiGra Networks, we've been actively involved in testing pre-release versions of Service Pack 1 on both 32- and 64-bit systems and we're pleased with the improved stability and performance. We'll be upgrading immediately and will be recommending the same to our customers running Windows Vista. No doubt there will be a lot of information circulating in the press over the next few days and not all of it will be accurate or fair, so we'll try to keep an eye on what people are saying and present our real-world experience here on the blog.
You can expect to see Service Pack 1 on Windows Update and on the Microsoft Download Centre in mid-March, with deployment by Automatic Updates beginning mid-April. TiGra Networks will deploy Service Pack 1 for our customers as part of the normal automatic update cycle.
Windows Server 2008 is the first of a slew of exciting product launches slated for 2008. Visual Studio 2008 is already shipping and we can still look forward to SQL Server 2008 with its new data types supporting binary documents and geographical data types. The implications here are obvious for applications like SharePoint with its document libraries and Graphical Information Systems. Later in the year, of primary interest to me and TiGra Networks' customers, we can look forward to Small Business Server 2008 codename "Cougar". We are currently beta testing Cougar under non-disclosure agreement and can't discuss it publicly yet, but I think I can safely say it is going to be as popular as its predecessor. Later in the year TiGra Networks will be hosting a series of "IT Surgeries" for local businesses and we'll be showing off SBS 2008 "Cougar" as soon as we possibly can.
I saw this article in Microsoft's UK Security Newsletter (which you can subscribe to online). Ed Gibson, chief security advisor, relates the following story:
The owner of a '.com' web domain name is telephonically contacted by someone claiming to work for a domain registration service. The caller advises the owner that someone else operating a similar business is set to register the '.net', '.org', and '.co.uk' domains of the same web address. The caller said he can stop these registrations, and therefore possible dilution of the owner's business, but the owner must buy the domains now - with a credit card. The owner agrees to pay the asking price of $200 for each.
The owner is feeling quite proud of herself . . . until another telephone call a couple of days later. The caller tells the owner that her credit card did not go through; could she please confirm all the details one more time to ensure her domains are captured in her name. Without thinking, she confirms her details.
Days later she finds out that several thousand pounds have been charged against her credit card.
The moral of this story: the owner should have simply registered the domains herself, if at all.
I wanted to repeat the information here because this is a scam I have actually seen happen to one of my customers. Fortunately, they did the smart thing and rang me for advice and I was able to prevent any damage being done, but I bet lots of people fall for this.
Never commit to purchasing something like this on the spot. If it is a genuine offer, it will be valid in an hour, or a day. This scam relies on putting you under pressure to nudge you into making a bad decision.
So let's pick this scam apart.
- When someone goes to a domain name registrar and asks to register a domain, generally that process is completed online and automatically. The registrar would probably not have a chance to intervene.
- Assuming the registrar did have the ability to intervene, then by contacting the applicants competitors, the registrar would likely be breaching a number of data protection laws. A reputable company would simply not expose itself to legal action in this reckless manner.
- If the domain names were genuinely available, then you could just register them with another registrar at the normal rate, probably for under £10/year. There would be no need to spend a large sum to assure the registration.
What to Do
If someone contacts you out of the blue and puts pressure on you to make an instant decision to purchase something, I suggest the following:
- Tell the salesperson that you need to get authorisation from your boss, partner or co-director to make the purchase and ask for a name and telephone number where you can call them back. Keep a record of the company name, salesperson name and phone number. If they will not give you a number, end the conversation there and then.
- If they give you a number, call it back and see if it is a genuine number and is answered by the company and/or person they claim to be calling from. If not, <click, brrrrrr> (sound of telephone hanging up).
- Even if they pass those tests, Stop. Think. Cool off. Have a cup of coffee. Now call your technology consultant - or me, or another Microsoft Small Business Specialist - and ask for advice.
If this scam worries you into registering all the domain name variants for your business, then OK, by all means go ahead and register them, or ask your technology consultant to do it on your behalf. Do it at the prevailing rate, though - don't pay orders of magnitude over the odds. As of today, 1st February 2008, it costs typically under £10 per name per year.
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